Refund policy

Damaged or Incorrect Items

Because tea is a food product, all sales are final. We do not accept returns or refunds for change of mind, taste preference, or opened products.

If your order arrives damaged or you receive the wrong item, please email moodveratea@gmail.com within 7 calendar days of delivery. Include your order number, a brief description of the issue, and clear photos of the item and its packaging.

After we review your request, eligible damaged or incorrect items will be refunded or replaced. Please do not send any product back unless we ask you to do so. If a return is required because the item was damaged or incorrect, Moodvera Tea will cover the return shipping cost.

Refund Processing

Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider.